Thank you for shopping at Snugly Lights! We value your satisfaction and want to ensure you’re happy with your purchase. If you are not completely satisfied, you may return the product for a refund under the following terms.
Return Conditions
- Return Period
- You can return your product free of charge within 14 days of receiving it.
- Returns made after 14 days from the delivery date will not be accepted.
- Condition of Returned Products
- Returned items must be unused, in their original condition, and in their original packaging.
- If the item is damaged or not in its original condition, we may reject the return.
- Return Costs
- We offer free returns for all customers. You will not be charged for the shipping costs of the return.
Refund Conditions
- When Are Refunds Issued?
You are eligible for a refund in the following cases:- The product is defective or does not match the description.
- You received the wrong product due to an error in your order or shipping.
- You returned the product within the 14-day return period, and it has been approved.
- Refund Process
- Once we receive and inspect your return, we will process your refund.
- Refunds are issued to the original payment method within 5–10 business days of approving the return.
- You will receive an email notification regarding the status of your refund.
How to Initiate a Return
- Contact Our Support Team
- Send your return request to info@snuglylights.com.
- Include the following details in your email:
- Order number
- Reason for the return
- Photos of the product, if applicable (e.g., in case of a defect or damage).
- Follow the Return Instructions
- Our support team will provide you with detailed return instructions and, if necessary, a prepaid return label.
- Return the Product
- Package the product securely to ensure it is not damaged during shipping.
- Use the provided return label or inform us if you need further assistance with shipping.
- Refund Processing
- Once we receive and approve your return, we will process the refund and notify you via email.
Important Notes
- Free returns apply only if the return is made according to the above terms.
- Returns and refunds cannot be processed if the customer fails to follow the return process.
- Some items (e.g., hygiene products or digital items) may be non-returnable. These exceptions will be noted on the product page.
If you have any questions regarding our return or refund policy, feel free to contact us at info@snuglylights.com. We’re here to help!
Thank you for choosing Snugly Lights! 😊
