Privacy policy

Privacy Policy

This Privacy Policy explains how Snugly lights collects, uses, and protects your personal data when you shop on our website, which operates on the WordPress platform and WooCommerce system. We are committed to safeguarding your privacy and handling your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you shop on our website, we may collect the following information:

1.1 Personal Information

  • Name, address, phone number, and email address (collected during checkout).
  • Payment information, such as credit or debit card details (processed through secure payment providers).
  • IP address and browser information.

1.2 Order Information

  • Details of products you purchase and their prices.
  • Shipping and billing addresses.

1.3 Cookies and Tracking Data

  • Our website uses cookies to enhance user experience and analyze web traffic. Through cookies, we may collect information such as:
    • Pages viewed and how users navigate our site.
    • Device details and browser type.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

2. How We Use Your Information

The information we collect is used for the following purposes:

  1. Order Processing: To process, fulfill, and deliver your orders.
  2. Customer Support: To respond to inquiries and provide customer support.
  3. Payment Processing: To securely process payments through third-party payment providers.
  4. Marketing Communications: To send updates, special offers, or promotions (only if you have opted in to receive them).
  5. Website Improvement: To analyze site usage and improve our website functionality.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with trusted partners to facilitate our services:

  • Payment Processors: To securely handle transactions.
  • Shipping Providers: To deliver your orders.
  • Analytics Providers: To analyze website performance and improve user experience.

All third-party service providers we use are obligated to handle your data in compliance with GDPR and our privacy standards.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations (e.g., tax and accounting regulations).

5. Your Rights

As a customer, you have the following rights regarding your personal data:

  1. Right to Access: Request access to the data we hold about you.
  2. Right to Rectification: Request corrections to inaccurate or incomplete data.
  3. Right to Erasure: Request the deletion of your data (subject to legal and business obligations).
  4. Right to Restrict Processing: Limit how your data is processed in certain situations.
  5. Right to Object: Opt out of certain data uses, such as direct marketing.

To exercise any of these rights, please contact us at info@snuglylights.com.

6. Cookies

We use cookies to improve your browsing experience on our website. Cookies are small text files stored on your device that help us analyze site traffic and remember your preferences. You can manage or disable cookies through your browser settings, but this may impact your website experience.

7. Data Security

We take the protection of your personal data seriously. Our website uses secure protocols (such as SSL encryption) to safeguard your information. Payment details are processed securely by trusted third-party payment providers.

8. Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Any changes will be published on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Thank you for trusting Snugly Lights! 😊

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