Shipping Policy
Welcome to Snugly Lights! We want to ensure your shopping experience is seamless and that you have clear information about your order’s shipping process. Below, you’ll find all the details about our shipping policy.
Shipping Costs
- A flat shipping fee of €2.90 applies to all orders.
- Free shipping is available for orders exceeding a certain amount. The exact threshold for free shipping will be displayed during checkout.
Delivery Times
- Estimated delivery time:
Most of our products are delivered within 7–21 business days after the order has been processed. Delivery times may vary depending on:- Product availability
- Shipping address location
- Selected shipping method
- Important notes:
- Delivery times may be slightly longer during holidays, peak seasons, or due to unexpected logistical delays.
- For remote areas or distant locations, delivery may take slightly longer.
Order Processing
- Orders are typically processed and shipped within 1–5 business days of being placed.
- Once your order has been shipped, you will receive a confirmation email with a tracking number, if available.
Shipping Methods
- We work with reliable international shipping providers, such as AliExpress Standard Shipping, ePacket, and other trusted logistics partners.
- The shipping method used will be selected to ensure the fastest and most reliable delivery to your location.
Order Tracking
- Once your order is shipped, you will receive an email with tracking details.
- Tracking information can be viewed on the shipping provider’s website. Please note that it may take a few days for tracking information to be updated.
Delays or Shipping Issues
- If there are delays in delivery, please contact our customer service team at info@snuglylights.com.
- If your product does not arrive within 30 days, we are committed to either sending a replacement product or issuing a full refund.
Frequently Asked Questions
- When will I receive my order?
Delivery times are usually 7–21 business days but may vary based on location and shipping method. - Can I change my shipping address after placing an order?
If you need to make changes to your shipping address, please contact our customer service team as soon as possible after placing your order. - What happens if my order arrives damaged?
If you receive a damaged product, please contact us at info@snuglylights.com with photos of the item. We will replace the product or offer a refund as appropriate.
Contact Us
If you have any questions about shipping, please don’t hesitate to reach out to our customer service team:
- Email: info@snuglylights.com
Thank you for choosing Snugly Lights! 😊
